Shipping Policy

Effective Date: [Date]

This Shipping Policy applies to physical products purchased through SoulArt — including printed artwork and art prints generated from your creations ("Physical Products"). It does not apply to digital content, subscriptions, or in-app purchases, which are governed by our Refund Policy and Terms of Use.

1. Order Processing

  • Physical Products are printed and fulfilled on demand after your order is placed.
  • Processing time: orders are typically processed within [X–Y business days] before shipping. Processing times may be longer during high-demand periods.
  • You will receive a confirmation [email/notification] once your order has been placed, and a shipping notification once your order ships.

2. Shipping Regions

We currently ship to [list of countries/regions — TBD]. If your location is not supported at checkout, the option to order Physical Products may not be available.

We are working to expand shipping coverage. [If/when international shipping becomes available, additional customs and import information will be added below.]

3. Shipping Methods and Costs

  • Available shipping methods and costs will be displayed at checkout based on your location and the items in your order.
  • Shipping costs are calculated based on [destination / package size / weight — TBD] and are non-refundable except where required by law.

4. Estimated Delivery Times

Estimated delivery times vary by destination and shipping method selected:

Region Estimated Delivery Time
[Domestic] [X–Y business days]
[International] [X–Y business days]

These are estimates only and not guaranteed. Delays may occur due to carrier issues, customs processing, or other factors outside our control.

5. Customs, Duties, and Taxes

For international orders, you may be responsible for customs duties, import taxes, or other fees imposed by your country. These charges are not included in the order total and are the responsibility of the recipient.

6. Order Tracking

Once your order ships, you will receive a tracking number (where available) to monitor your shipment's progress.

7. Lost, Damaged, or Delayed Shipments

If your order arrives damaged, is lost in transit, or is significantly delayed, please contact us at the email below with your order details. We will work with you to resolve the issue, which may include a reprint or other remedy at our discretion.

8. Address Accuracy

Please ensure your shipping address is correct at the time of order. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error shortly after placing your order, contact us immediately — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has entered production.

9. Changes to This Policy

We may update this Shipping Policy as our fulfillment process develops, including adding shipping regions, updating delivery estimates, or introducing new shipping methods.

10. Contact Us

For shipping-related questions, contact us at:
Email: dongjingjing2020@gmail.com