Refund Policy

1. Purchases Through the App Store

All purchases made within SoulArt — including subscriptions and one-time in-app purchases — are processed and billed by Apple through the App Store.

JING Studio does not directly process payments and cannot issue refunds. All refund requests must be submitted to Apple.

2. How to Request a Refund

To request a refund for a purchase made in SoulArt:

1. Go to reportaproblem.apple.com
2. Sign in with the Apple ID used for the purchase
3. Find SoulArt in your purchase history
4. Select the purchase and follow the prompts to report a problem and request a refund

Apple reviews and decides on refund requests according to its own policies. JING Studio has no ability to approve, deny, or expedite Apple's refund decisions.

3. Subscription Cancellations

Canceling a subscription stops future billing but does not retroactively refund previous billing periods. To cancel:

1. Open the Settings app on your device
2. Tap your name, then Subscriptions
3. Select SoulArt and choose Cancel Subscription

4. Our Commitment

If you experience a technical issue with SoulArt that significantly affects your ability to use a paid feature, please contact us at the email below. While we cannot issue refunds directly, we will do our best to resolve the issue or, where appropriate, offer alternative remedies (such as extending your subscription period).

5. Contact Us

Email: dongjingjing2020@gmail.com